One of our clients received an official looking email from JP Morgan Chase informing him that there were suspicious charges, which the bank believed to be fraudulent.
As requested in the email he called the telephone number that was listed and a customer representative proceeded to help him. Very quickly she started to ask personal questions, he got nervous and hung up.
If you receive an email instead of calling the telephone number listed in the email, call the telephone number listed on the back of your credit card. Then you can be confident that the person you are speaking to works for your credit card company. Good advice is to always go with your gut feeling, if it doesn’t seem right it probably isn’t.